Last Updated: 7/5/2025
At Kitty Closet, your privacy is more than a technicality—it’s part of our commitment to intimacy, trust, and respect. Whether you’re shopping for sensual items, booking a wellness session, or simply exploring what we offer, we want you to feel safe and empowered knowing how your personal information is handled. This policy explains what we collect, how we use it, and how we protect your information—always with your consent, comfort, and confidentiality in mind.
Information We Collect
When you engage with Kitty Closet—whether you’re making a purchase, signing up for a newsletter, contacting us for support, or booking a therapy or wellness session—we may collect certain personal details from you. This may include your name, email address, phone number, shipping or billing address, and any other information you provide through forms or communication. These details allow us to fulfill your order, confirm appointments, respond to your inquiries, and send you relevant updates if you’ve opted in to hear from us. We may also collect limited, anonymous data such as browser type and site activity through cookies to enhance your browsing experience.
What We Don’t Collect
We want to be clear about what we intentionally do not collect. Kitty Closet does not collect or store any sensitive health-related data. This includes any therapy session notes, mental wellness records, or personal information shared in one-on-one sessions. Your therapeutic experiences remain confidential between you and the licensed wellness professional you work with. We do not log, analyze, or retain these types of sensitive details in any part of our systems or databases.
How We Use Your Information
The personal information we collect is used only to support and enhance your experience with us. This includes processing your orders, shipping your purchases, booking or managing your wellness sessions, responding to questions or feedback, and—if you’ve chosen to subscribe—sharing our latest updates, promotions, or relevant content. We do not use your personal information for profiling, nor do we ever sell or share your data with outside marketers or advertisers. Your details are used solely to serve your needs within the Kitty Closet ecosystem.
Third-Party Services
To operate efficiently and offer a seamless experience, we work with a few trusted third-party service providers. Payments are processed securely through PayFast, a well-established South African gateway. We never store your payment card information or see your full credit card details. We also use Google Analytics and Meta Pixel (Facebook/Instagram) to help us better understand how people interact with our site and to ensure our advertising reaches the right audience. These services may collect anonymized information like your device type or time spent on a page, but none of them have access to your name, address, or order history.
Cookies and Website Tracking
Kitty Closet uses cookies—small text files stored on your device—to make our website work efficiently and enhance your experience. Cookies help remember your preferences, enable secure checkout, and allow us to analyze what’s working and what needs improvement. While these cookies may track anonymous behavior (like which pages are viewed), they do not collect personal information. You can disable cookies at any time through your browser settings, although some parts of the site may not function properly without them.
How We Store and Protect Your Data
Your personal data is stored securely using encrypted and password-protected systems. Only authorized members of our team have access to this information, and only when necessary to fulfill your request or deliver a service. We retain your data only as long as necessary for legal, operational, or customer service reasons. Once it’s no longer needed, your data is safely deleted or anonymized. Our systems are regularly monitored to ensure your information is always protected against unauthorized access, misuse, or loss.
Your Rights and Choices
You are in control of your information. At any time, you have the right to access the data we hold about you, request corrections to your details, unsubscribe from marketing communications, or ask us to delete your data entirely. To make such a request, simply reach out via email or the contact form on our website. We respond quickly and without hassle, because your autonomy and comfort are just as important to us as your satisfaction with our products and services.
Therapy & Confidentiality
We understand the deeply personal nature of therapy and wellness bookings. That’s why any information shared during wellness sessions—whether emotional, physical, or sexual in nature—remains fully confidential between you and your practitioner. Kitty Closet does not record, track, or store any such content, and we have no access to notes or client details related to therapeutic engagements. Your privacy in this space is absolute.
Children’s Privacy
Kitty Closet is intended exclusively for adults aged 18 and older. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe we may have unintentionally collected information from a person under 18, please contact us immediately so we can delete it from our systems.
Updates to This Policy
We may occasionally update this Privacy Policy to reflect changes in our practices, new features, or shifts in legal requirements. When that happens, we’ll update the “Last Updated” date at the top of this page and notify you if any major changes affect how your personal information is handled. We encourage you to review this policy from time to time so you remain informed and in control.
Questions or Concerns?
If you ever have questions about this policy or want to discuss how your information is used, don’t hesitate to reach out. We’re here to make you feel safe, informed, and respected—always. You can email us at [insert email], send a message via WhatsApp, or call us directly at [insert phone number].
At Kitty Closet, protecting your privacy isn’t just a policy—it’s part of our promise to care for you, mind, body, and soul.