At Kitty Closet, your satisfaction is incredibly important to us, but so is ensuring the safety and hygiene of every customer. Due to the intimate nature of our products, we can only accept returns on items that are unopened, unused, and still in their original sealed packaging. We understand that sometimes things don’t go as planned, which is why we aim to make the return process as straightforward and stress-free as possible.
If you wish to request a return, please contact us within two days of delivery via WhatsApp or email with your order number and clear photos if your item is damaged or incorrect. Once your return request is approved, we will arrange a courier to collect the item from you at no additional cost, ensuring you don’t have to worry about the logistics.
Once we receive and inspect the returned item, you may choose between a refund to your original payment method, a replacement, or store credit, depending on what suits you best. We process refunds promptly, but please allow a few business days for the refund to reflect, depending on your payment provider.
Please note that, for the protection of all our customers, we cannot accept returns on opened toys, lubricants, oils, creams, condoms, single-use items, lingerie, or intimate apparel under any circumstances. These measures are in place to ensure strict hygiene and to maintain the integrity of our products.
Kitty Closet reserves the right to decline a return if an item has been opened, used, or tampered with. If you are unsure whether your purchase qualifies for a return, please reach out to us before opening the item, and our friendly team will guide you through your options. We are here to help ensure your experience with Kitty Closet remains safe, discreet, and satisfying.